How to Activate Your Arris Surfboard Cable Modem

Activating your internet service with an Arris Surfboard cable modem requires some basic setup and configuration. Here's a step-by-step guide to get you started.

First, locate the cable modem label on the bottom of your S33 or in the Cable modem label section at the end of this document. You'll need the following information: cable modem model name (S33), HFC MAC ID, and serial number (S/N).

Once you have this information, connect the power supply to the Power port on the rear of your S33, then plug it into an electrical wall outlet that is not controlled by a wall switch. Your S33 will automatically power ON.

Next, connect the coaxial cable (not included) from the able wall outlet or RF splitter to the Cable connector on the rear of your S33. Make sure you have a stable connection to ensure optimal performance.

If you need to connect multiple devices to your network, use an Ethernet cable (not included) to connect your PC or laptop to one of the two 2.5 GE Ethernet ports on the rear of your S33.

It's important to note that the SURFboard S33 only connects to existing coaxial cable connections in your home and does not support DSL, Fiber to the Home, or satellite internet service.

Using DOCSIS 3.1 technology, this modem provides ultra-high-speed internet access for your home or small business network. You can also use the Ethernet port on your S33 to connect a Wi-Fi router (separate purchase) for whole-home connectivity.

For Cox customers, please note that a second IP address is not supported on the Residential service. If you need assistance with using the second Ethernet port, please contact your internet service provider.

By following these simple steps, you can activate your Arris Surfboard cable modem and start enjoying fast and reliable internet connectivity.

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